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Verified
5/5

2007-07-04

"Service was excellent. The store even upgraded the shipping to 2 day at no charge. Product was received with no damage, and was not "grey market" goods. Full warranty from manufacturer. I would buy here again."

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Verified
5/5

2007-06-26

"Purchased a camcorder from them. Communication was awesome and shipping was very fast. Camcorder is in excellent condition. Alpha electronics is a very professional/courteous company. Do business with them!"

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Verified
5/5

2007-06-21

"Recently purchased a camcorder from Alphaelectronics. Wonderful service. Prompt delivery and follow up. Legitimate goods. Overall a pleasant experience with the whole process. Would buy them from again and would recommend to others."

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Verified
5/5

2007-06-19

"“Alpha Electronics is a name you can trust. Our company’s recent purchase went smooth and delivery of the product was very fast. It’s nice to find a company that stands behind its products and more importantly puts its customer’s needs first. We plan on doing lots of business with this organization. Thanks Alpha…"

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Verified
5/5

2007-06-19

"I purchased a 19" Flat Screen and a 200G Hard Drive for a PC refurbishment from AlphaElectronics. I need these items in a hurry and got everything nextday! Great Customer Service."

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Verified
5/5

2006-01-19

"I play street fighter and bought a mini mas stick from them. They had great communication and good shipping procedures, this is a very highly recommended place to buy your gaming needs."

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Is easy to do business with
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2005-05-12

"Great customer service, very polite and informative, the whole transaction was very comfortable."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability