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Verified
5/5

2006-05-08

"Staff was polite and prompt in all responses. Everyone was very accomidating to ensure that I recieved my product as quickly as possible and for the right rate. I would reccomend them to anyone looking for NAS solutions."

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Overall product shipping and delivery process
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Delivering products damage free
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
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Customer service being trustworthy
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Verified
5/5

2006-04-25

"I was in a desperate sollution for a NAS device, for a few months I was searching the Internet for a reliable device that would have RAID,SATA II support + other features;I finally heard about Infrant's ReadyNAS NV.
I looked for the best possible price, at least at the date I purchased it - April 2006.
Aegis is the reseller that had/has the best price,
I had a few technical questions that were promply answered by a knowledgeable sales/support staff and I decided to place an order with this company.
I'm very glad I did, I received my NAS device as scheduled.
Being very satisfied with Aegis's service I wanted to make sure I post this review as a thank you for their efforts.To me it made a difference, some companies are not so customer friendly and I wanna give them a HIGH_5.
BTW - I read on a nunber of online forums that many people were/are satisfied with Aegis's services, too bad they didn't have the time to post a review.
Keep up the good work !
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-04-24

"I've been ordering goods from lots of different online resellers - all types of products - and I must say this reseller stood out from the others with very good customer service and personalized service. The benchmark for others to follow.

Instead of just send my order by mail, and having me wait four extra days for delivery, they arranged to have one of their employees drop it off to me personally, saving me the waiting time.

The product arrived in perfect condition, and have worked perfectly ever since. I bought a ReadyNAS 2TB NV.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability