"If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with AdventureRV.net. I recently had one of the worst customer encounters of my life with this company. I was in the market for replacement anode rods for my Suburban hot water heater. AdventureRV.net advertised "Water Heater Anode Rod, Suburban" on their website. The manufacturer number that was associated with that advertisement was Suburban's number for a magnesium anode rod. I placed an order for two rods, but when I received them they were not in any packaging and didn't look like the Suburban magnesium rods I had purchased in the past. I quickly discovered that these were not Suburban magnesium rods, but Camco aluminum rods. I contacted AdventureRV.net and asked for a replacement or refund. This is where things got ugly. They used every ounce of energy possible to try to convince me that I should have known these were Camco aluminum rods and refused to pay for return postage. They will not talk to customers on the phone. I had at least five email exchanges with them and even tried their customer chat line. Finally, I filed a complaint with the Better Business Bureau. The Better Business Bureau got AdventureRV.net to agree to pay for return postage and a refund. I received a FedEx prepaid postage voucher from AdventureRV.net and promptly returned the anode rods. Today, I received my refund---minus $6! I am assuming that they deducted the return postage from my refund. This is a horrible company, with extremely poor customer service and no morals, which will go to great lengths to prove that they are right and the customer is wrong. I WILL NEVER DO BUSINESS WITH ADVENTURERV.NET AGAIN, AND I URGE OTHERS TO AVOID DOING BUSINESS WITH THEM ALSO."

"Two weeks after placing an order with standard shipping, I'm still waiting for delivery. Lucky I wasn't planning on heading out right away. So, really good prices, but if you're in a hurry..."

"The picture and description was right for what I wanted but that is not what they shipped, the part they shipped doesn't even look like the part I ordered but they claimed the Mfg. number in the add is right for what they shipped. My question is how would a customer know anything about mfg. numbers. I attempted to contact Adventure RV however they do not take phone calls and their online chat representative was a real assh**e. So you have to fill out a contact order then wait hours for a reply then you reply and wait many more hours for a reply. It took two day of back and forth before I realized this **** isn't going to fix this. I would NOT buy anything from this company again there are too many good companies out there to waste time with these losers."

"When I ordered items, I would delete that I didn't want insurance on the shipment. When I edited my order, it would pop back in. A neat trick to get more revenue. They shipped my order signature required without telling me and then blamed that on PayPal. When no one was there to sign for the package, FedEx sent it back. AdventureRV then has a 15% restocking fee for the items that I still need but they got back. I explained to them that I knew no one would be at the ranch to sign for a package, I just wanted it dropped off. That's when they blamed the credit card company (even though I used PayPal) saying the credit card company required them to send it signature required. I told them it was unfair to charge me a restocking fee since I already had lost the shipping and taxes. They said, should have read the return policy. Well, I didn't return it and I still wanted the order. They shipped it wrong. Don't do business with an organization that is this customer unfriendly."

"Adventurerv has absolutely horrible customer service. Ordered a water heater (suburban sw6de) for my camper. Upon installing it, the relieve valve started leaking. I attempted to call adventurerv, however to my suprise they do not take phone calls. Went to their web site and started a chat session. After explaining my problem I was directed to complete an rma. I completed the rma request and was told it was now under manufacture warranty as it is now installed. They refused to exchange it. It's apparent they could care less what happens after the sell is made. Your on your own if something is wrong."

"good service will buy from again"

"My items were shipped to the wrong address. I attempted to contact Adventure RV however they do not take phone calls and their online chat representative was unable to assist me. I submitted 3 online tickets to resolve this problem and Adventure RV still has not helped me. The lack of being able to talk with a human is such a let down. Still to this day, I was unable to resolve the issue with the shipping mix up. The shipping agent FedX was very helpful however they could not reach the vendor Adventure RV as well.

Use caution if you are going to purchase from Adventure RV. If buy chance you have a problem, you will be on your own.
"

"My part was delivered without any problems or delays. I will defenetly purchase from adventure rv.net again. Thanks for your quick delivery "

"The water heater was delivered in a timely manner. Have not had time to look it over for shipping damage. "

"Very pleased with item and its price"

"absolutely horrible. purchased two ceiling lights that were misrepresented. They do not know their products!!!!
Also there is no contact with a human on the phone only email. Steer Clear."

"ordered 2 covers from adventureRV.net had great options for delivery picked an option and was filled as promised
I will shop there again "

"Searched around a few stores looking for the best deals which I found at AdventureRV.net. purchased many items (large & small)
no problems even with the scratch & dent items. Shipping is good and fast.
Thanks for all your help. "

"parts were received on time and in great condition."

"I'm just going to make this as short as possible. If you order something from them don't bother with 2 or 3 day shipping unless you order on a Monday. Otherwise it is just extra money in their pocket. "