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Verified
5/5

2007-01-11

"I ordered a right-angle finder for my digital Rebel. Adray had prices as low as anyone else on the internet, and in addition they offered free shipping by postal service. The item arrived in only four days. Good job!"

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Verified
5/5

2006-12-08

"Adray is amazing. They actually sent me the wrong xd card but were more than accomodable in fixing the problem. I was surprised to hear a human voice after one ring on their 800 number. I'll buy from them every time (especially since I just got my Finepix F30 for $40-$180 cheaper than anywhere else on the web.) I have a new friend.

"

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Verified
5/5

2006-11-15

"Highly recommend. I ordered a Tamron lens and they beat the competition by $160. Lens shipped out same day and arrived in 4 days. I am very very satisfied with Adray Camera. Good job Adray!"

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Verified
5/5

2005-12-27

"Overall - Great experience!

There was an issue with billing, but it was my fault, sort of. When I finalized my order there was a communication problem and the screen noted that you should call customer service (a number was provided) and you should NOT go back and try to resubmit. Of course I went back before thinking, and also before writting down the number. I resubmitted my order so I could get the number to call, and in so doing was charged twice.

There customer service rep (Don) was very helpful, accomadting, and apologetic. He jumped through hoops to clear up the problem, and even faxed my bank so they could release the "hold" on my card, which was crucial because I could not afford to have that amount of money not available right before Christmas. I received my goods in record time and couldn't be more pleased. I have dealt with many online photo stores, most notably B&H and Adorama, and I think I will turn to Adray first from now on. Thanks Don!
"

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Overall customer service
Customer service being knowledgeable
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Customer service being trustworthy
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Verified
5/5

2005-11-28

"This is my first purchase and I will not hesitate one second to buy from this merchant again! This is NOT a "play games, high pressure, etc., etc." merchant. I bought a Sigma 10-20mm lens (online, not by phone) for the cheapest price and I searched literally dozens of sites. I chose 2 day delivery, it was here on time and in perfect condition, courtesy of FED EX which I was able to track. (Shipped from Dearborn,MI to Buffalo,NY). Just like another reviewer said, "...what a relief!". Highly Recommended!!!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
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Verified
5/5

2005-11-13

"Excellent service, price and quality products. A pleassure to do business with and I will use again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-09-21

"Ordered a Canon EF 50mm lense thru them, and got it promptly the following week. Definitely recommend them, and I will shop with them in the future."

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Verified
5/5

2005-05-19

"Fantastic merhcant! Like NarfND, I found adray via pricegrabber.com. Ordered a Rebel XT (black body) and a Sigma 28-200mm zoom. No one could come close to the total price. Shipping was fair priced and fast! I ordered off their site on a late Sunday night and the items were in my hands by Wednesday morning. The only glitch was that their "items have shipiped" e-mail notification does not include the tracking number by default. No problem, gave them a call and got the tracking number within 5 minutes. Highly recommended!"

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Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-05-17

"Great company! I found Adray Camera through pricegrabber.com when I was looking for the Canon Rebel XT (black body). Their price was very competitive and their customer service was awesome! Very friendly and quick to respond to all my questions. They gave me the impression of a small down-home company that cares about their customers which is rare these days. After dealing with Dell's horrible customer service Adray Camera was huge relief. Highly Recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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