"It was very easy to navigate the website to find the exact parts I needed for my TL. Prices were competitive and the parts arrived quickly. All-in-all it was a very good experience. I will use them again. "
"Easy to order. Nice delivery. I will be back "
"The passenger headlight ordered was an exact match to the drivers side headlight. It arrived right on time and in perfect condition. Happy about the whole experience! Thank you.."
"I ordered a cargo cover for the back of my Acura RDX , the price was right and delivery was quick. If there is anything that I need, I will make AcuraPartsWarehouse my first choice."
"Fast easy and exactly what I needed."
"my part fit perfectly. it was shipped fast"
"Order was filled and shipped quickly - no issues last all. "
"Everything correct and on time "
"Fast delivery. Parts were as expected. "
"your guy helps speed up and save so I can work on my car for this weekend, appreciate it, and thank you very much.
Best Regards
George Le"
"Many acura parts. All where lower priced then my dealer. I never had a issue.. if i could change something... is the high price to ship items.. it is usps not parts dept.. i will order from them again"
"Always the best in the game parts and experience thank you"
"Parts were perfect. Came in a very timely manner. Great experience. "
"Very fair pricing. Better than going to the local dealership. "
"I recently ordered a set of bottom-end engine bearings for my TSX in addition to several other engine components. When I received my order it arrived in one large box with absolutely no packing material. The bearing shells were tossed into the box along with the other heavier parts. The inside of the box showed obvious damage from the parts flying around during shipping.
I took pictures and reached out to the RMA team for damage during shipping. The response I received is where it all goes wrong. They noted the poor shipping state and shrugged. When I received the RMA form, the reason noted on the RMA was for "part not needed" and proceeded to tell me that I would need to pay for return shipping and a restocking fee for each bearing.
This seemed like an obvious error to me so I entered a live chat with sales, who agreed with me that the bearings were shipped improperly. They gave me the number for the RMA support team and sent me on my way. I called and talked to several people on the RMA team including management and was stonewalled. They sited that if the bearings were damaged it would be obvious, not understanding that bearings are extremely precise and even a very small amount of deflection renders the bearing useless in a high performance engine.
I argued that Acurapartswarehouse.com/service/acura-sales_policy states that some items will need to be repackaged to avoid damage in shipping and this was clearly not followed.
To this date there has been no resolution for this issue and I am stuck with over $300 in bearings that I can not use due to shipping damage.
I am highly disappointed with Acurapartswarehouse. I have ordered in the past without issue and wanted to continue to use their services in the future but I can no longer trust that they will offer the most basic customer service and fallow their own policy. "
"Took a little longer to receive the part than I was hoping but overall still not too bad "
A rep from AcuraPartsWarehouse.com, emilygenuinepartsgroup, has responded:
“We are sorry for the inconvenience that the customer experienced. Based on our backend,the customer contacted us on 01/23 for damaged.After receiving the photos sent by the customer, our RMA Department found that the parts were not damaged.So we approved the customer 's request on 01/26 for no longer needs.As stated in our return policy, a 20% restocking fee needs to be applied to the refund if the customer no longer needs the merchandise.But the customer still claimed that the parts were damaged, and said he will send clearer photos.Now we are waiting for the customer to send the clearer photos. Once we receive the photos, we will proceed with the next step.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.
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