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Verified
5/5

2004-09-22

"Excellent service! Great packaging, excellent customer support, shipped same day!

Item arrived flawless. Could not even tell it had been refurbished!

I would rank AccurateIT amoung the outstanding resellers. I have dealt with many and have found these guys to be one of the best. In my experience, they are better then NewEgg.

I will do business with these people again and would recommend them to anyone!
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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N/A
Being easy to reach
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Being knowledgeable
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
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Verified
2/5

2004-09-13

"I bought a refurbished Dell P1130 21" monitor from them. It shipped the next day and arrived 5 days later. However, upon unpacking it, I discovered several scratches and cracks, as well as a non functioning power button(wouldn't stay on). I emailed AccurateIT several times, and even called them, but was told to wait. Finally, a damaged merchandise call tag was issued, but not after many email and calls. The old monitor was returned, and after a few days the replacement monitor was shipped. I only just got it today, 3 weeks after the original purchase. The replacement monitor was not packaged very well, with visible damages to the box. Upon unpacking the monitor, I found the packaging to be all over the place. Fortunately, the monitor appears to be in decent condition, but a power cable was not included. Also, the replacement monitor appears to be less sharp/focused than the original one. After all this hassle, I would rethink about getting a refurbished monitor, especially one from AccurateIT."

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Verified
5/5

2004-08-12

"This is a good place to get used/refurb CRT monitors for a decent price and with a generous warranty (6 mo). Don't waste money on new CRTs while you wait for LCDs to come down in price. It's better for your wallet and the environment! I ordered a couple dozen 17" Trinitrons and had them shipped on a pallet. I was very satisfied with the quality of products I received and they were well packaged. I did have some minor order discrepancy problems, but they were resolved."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-07-08

"I placed an order for a monitor I needed to ship to a customer with one of our computer systems on 6-24-04. My credit card was immediately charged, but the unit did not show shipping in progress until 6-29-04. On 7-3 the package still showed it had not left the shipper (Fedex) all they had was the shipping transmittal (according to FEDEX) but no monitor. I notified AccurateIt many times about the problem, they kept insisting it had shipped. It is now 7-8-04 (15 days from the order) and I still have no monitor. My last communication told them to get the unit here by Friday 7/9 or cancel, so they wrote me back blaming Fedex and telling me not to be "nasty". I guess I should be happy that I had to pay for another monitor for my customer, while they have had my money for over 2 weeks, and i have no product!"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2004-06-07

"I ordered a used flat-screen Trinitron for a customer. It arrived in good condition with a free optical mouse bonus offer. Free shipping, but two bucks packaging. Not bad - very good price, easy site, prompt delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2004-06-02

"You know before I placed the order I really didn't know this company much. After reading the ratings, I decided to give it a shot. I like their web page and the price is really tempting. I have been using FD triniton since 2000. So I placed the order for one 17" Viewsonic PF775 for $85 shipped. Even for a refurbished monitor, this price is low. They shipped it fast. Got it in 5 days. Wow, the monitor was protected very well by their special caring box. I was impressed. Hooked it up to an old Voodoo3 video card, the monitor is as good as new. I cannot be more happy. Next time I will definitely buy from them again. :)"

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5/5

2004-05-18

"The SGI Monitor I purchased is excellent, and it got here in about the average time it takes for a package to get from back east to California, about 7 workings days. As long as the monitor works as well as it does now, I'm sure I'll be a returning costumer."

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Verified
5/5

2004-05-14

"I was looking for a place to fix the brightness on my Sony CPD-G500 and found AccurateIT with Google. Cost me $90 plus shipping (~$40), but it was worth it! My monitor looks *much* better now. Shipping was fast, and the monitor was well packed. Email correspondence was prompt and courteous. I highly recommend them for monitor repair. If you have a nice monitor like the G500, it's a lot cheaper to get it fixed than to buy a new one."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2004-01-29

"Ordered monitor 1/23, received 1/28. Also received email confirmation and tracking information promptly. Monitor was packaged safely and it works great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-13

"i am a very very happy camper! :)
i ordered a 20" monitor very good deal it was 139 shipping was 52.80 70lbs wich is not a bad deal !
i got my order the next day since i am a lucky man :)
packing was very good !
condition of the monitor was nice !
$192 for a 20" sony u cant beat that !!!
A++++++++++++++
"

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Overall product shipping and delivery process

4/5

2003-06-28

"I ordered two 17" Dell Trinitron monitors and a very good price. Shipping was $30 a piece, making it still a pretty decent deal. I used UPS Ground and it took 8 days, so that was as expected. Not expected, was just one monitor. I emailed their sales department and asked about the second. I got an email back the next morning saying they will look into it on Monday (Got the email Sat morning) So, I'm not to happy about that wait, but as long as it gets here shortly after monday I'll have no complaints.

*Edit* Well, they shipped out my second monitor via FedEx Ground. In total for my complete order it will have been (according to FedEx's estimated arrival date) 17 days (June 20-July 7). Everything other then them shipping only half my order initaily and then sending out the second half slowly was fine. I would hope that its a fluke and would give them another chance whenever I may want another monitor.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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