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1/5

2009-05-18

"The S.O.B. took your money and bought two custom built lamborghinis before getting caught.
Caveat Emptor!
"

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5/5

2009-05-16

"The owner of this site was arrested for violations of the DMCA.
Here is the story:
http://news.cnet.com/8301-1009_3-10242343-83.html?tag=newsEditorsPicksArea.0
"

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Verified
1/5

2006-03-03

"Purchased 2 copies of Windows XP Pro 64 bit - received 2 copies of "NOT FOR RETAIL SALE OR OEM DISTRIBUTION" software, their site disappeared, they do not answer their phone. Reported them to Microsoft, BBB etc. Be leary, I lost my money."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-03-01

"I ordered XP Pro and XP 64 via Fedex 2day. Next day I had a fedex tracking number that as of 4/1/06 still only says "Package data transmitted to FedEx." No response to my e-mails, only once has someone answered the phone after calling more than 6 times. The answer was that they will check on the order and get back to me.

Now I have an e-mail saying my order was canceled without talking to me or a reason. I found a mailing address, "11347 Calisa St. ste. 1 North Hollywood, CA 91601," and searched it on randmcnally.com only to find the street doesn't even exist in that city.

I don't think anything more needs to be said.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site