"The staff at abaxion.com at first was very helpful and seemed absolutely wonderful. They were extremely prompt in answering pre-order inquiries and had a large selection of well-priced items on their site.
I placed the initial order for an item on 11/19/05 as an intended Christmas present. I received a shipping notification on 11/26/05 and all seemed well, but on 12/1/05 I received an email stating that my credit had been issued on account that my package had not been signed for.
I work out of my house and on the date that was stated as the attempted shipping date, I hadn’t been out of the house at any point during the day. It simply would not have been possible for me to have missed the delivery. I emailed the company stating as much and again I received a very prompt and courteous response suggesting that I replace the order.
I went ahead and placed a second order for the same item on 12/4/05. Growing concerned about Christmas arrival, I contacted them on 12/12/05 request an order status. The reply was:
‘This order will be shipping out this week. ;-)’
I still wasn’t sure as to why it had not shipped already. In theory this item had already been sent to me unsuccessfully once and should have arrived back to them. Yet on 12/14 I received yet another cancellation notice this time stating that they were out of stock and would not be able to supply the item though I was welcomed to try and order it again later at a discount.
Given that they had assured me the item was coming well in time for Christmas and that it took nearly a month for them to realize that not to be the case, suffice it to say, I didn’t reorder again.
While the staff was indeed quick to reply and friendly, they seemingly at best have little understanding as to what is going on with the orders they are shipping out. All in all it was a strangely disconcerting experience and despite their temptingly large posted selection, I would unfortunately very much have to suggest that potential shoppers look elsewhere if they’re hoping to receive reliable service. "
"Placed my order Feb 20th. They immediately charged my credit card. On their site it says that it might take up to 4weeks to ship. Fine, I was patient. The item finally shipped on March 7th. Supposedly. I'm in California (south of where they are in the same state, only hours away) and it's been (not counting the 7th) 10 days. As far as their email saying only count M-F as business days, last I checked USPS is still delivering mail on Saturdays. I have NEVER had to wait so long for something I've been charged for. My whole family lives on the east coast and I've mailed them big packages through parcel post that took less than a week to get there. Yet they're sending me one tiny pendant and it's been about 10 days? I wonder if they do much repeat business from their online store. I have never been so disappointed. And it's a shame, because they have a lot of really unique merchandise. But if this first experience is anything like what any future business I'd do with their store again, no thanks I'll pass and I definitely will warn friends away from their site.
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