"My initial call to their sales team was full of lies and false promises on the installation date, features etc. After my first call this afternoon, it took 4 hours of my day and speaking to 5 representatives to get to make sure my installation was cancelled and to confirm that the first rep I spoke to made false promises on several details simply to close the sale. They raised countless red flags in our interactions and they really do go out of their way to prove that they run on zero business ethics. I'll be keeping an eye on my credit card and getting ready to escalate this in as many ways as possible, including a report to the BBB. For all it's imperfections, you're much better off staying with Comcast if they're your only 2 choices. "
"I will be switching all my mobile devices away from ATT if their CNN subsidiary continues to suppress their competition with false and grossly exaggerated claims."
"Bad Customer Service and horrible experience I had with AT&T "
"Went to 2 ATT& stores in Pittsburgh Pa. Both of them the employees were extremely unhelpful. Actually one sold me a phone that was already refurbished and it supposed to be a new Iphone 12. The second store I went, the employee was trying to convince me about the phone quality when he couldn't even recognize the type of phone he had in front of him. This is the most disgusting experience I ever had with ATT and Ive been a customer since they brought Cingular back in mid 2000. I am taking my loss on the money I spent on the phone and I definitely look for a different provider. Heads up everyone, AT&T is NOT the business to spend your money on."
"I've been going to att store in marshall for about 4 years and there seems to new people although no one's been out ride rude the customer ok a bit dry. My last visit I had lost my phone and share an account with my sister:, we'll she was out of country so to make a long story I wen to at store and met Brittany we had trouble getting into my account after trying several things I had go and figure how to find the password came back and dealt with Liz they went out of the way to really help get my phone but no avail I had to work.so they gave a business card and told me call when I was ready to turn it on..I called and talk to Liz and we couldn't get it on. So I had to call back at Liz had left Brittany. Stayed after her shift to help me out and finally got my phone on. It's refreshing to find guinine caring employees that care. Brittany and Liz are a great asset to Att store.its refreshing to find outstanding customer service employees like these two ."
"I placed an online order for 4 OtterBox Armor Series iPhone cases and they canceled my order while it still shows they are in stock for store pickup. They do this to a lot of people all the time. It is usually a waste to even bother ordering anything from their online store.
Update 6/9/14: Still the same problems from trying to order online from at&t. This time for a Nokia Fatboy Black Wireless Charging Pillow. I just received a cancellation email for this item which I ordered on 6/6/14. The reason for the cancellation is a lie saying they were unable to verify my information. I also have two orders sitting in limbo for the Nokia White Wireless Charging Plate. One order was placed on 6/1/14. This time I will be filing a Better Business Bureau complaint. They play this game too much with a lot of people, and I will not let them get away with it."
"On April 13, 2007 I ordered a simple wall phone model #240. Received it on April 19, 2007. When hocking it up I found out the called id part was not fully working. The display was half working. I called and asked for a refund. I was told a "Return Label" will be e-mailed to me within 24-48 hours. I called 3 days later and was told the same thing. I have called 5 times and get a different story every time from the label is processing to the e-ail server is down up upgrades. Its been 13 days since I requested a return and I am still looking at this box. I will never buy anything else form them and I'm thinking about switching long distance phones companies as well."