"Great prices, their customer service department was very professional."

"Bought something and was worried about the purchase because the price was lower then other places. I was concerned that the item was used. Called and representative was polite and responsive to my questions. I called three times before the item arrived (just paranoid first time shopper and almost a first time internet shopper).

When the item arrived 3 days after order I was ready to be disappointed, but I wasn't. Item was perfect. I ordered some Bose headphones and they were in the manufacturer box, with the manufacturer seal. And they sound so great!!! I am very impressed.

I called and they said that I was happy, they said there is many places on the internet to write a review and this is what I found when I googled reviews. So here is my review.

I am very pleased with my purchase and my ability to save some money on my order.

I would glad do business with them again.
"

"Very impressed. Would order again. Selected parcel post and got the item by air. Very happy. "

"ATS comparative pricing, great customer service, item ordered was received in the time frame as selected. would order from them again.
"

"EDIT:
As to the sellers response below, I never used inappropriate language when talking to customer service. I did get upset but not agitated. It is completely reasonable to get upset when the person on the other line is too busy to help you.

I would also like to add that I sent my credit card full copies of all the emails during this transaction and they came to the conclusion that the seller had not verified with me the amount they would charge before making the transaction and that they failed to ship the item through the carrier as paid for, as a result they have credited my account for the total amount of the purchase. I was charged $6.18 by my credit card company for the "currency conversion" on top of the charge ATS made.

I never had the opportunity to order through your U.S. store because there was no option during the checkout process. If you new that I could have ordered from your U.S. store, then why did you not call me or email me to let me know that the item would not arrive in time if I ordered it from the Canada store?

It is the sellers responsibility to contact the buyer if the amount on the invoice is incorrect so that the buyer can determine whether to continue with the order or render the service elsewhere. As far as I know it is illegal to charge a credit card an amount without first having the customers authorization for the intended charge amount. It is unethical not to disclose any "currency conversion" fees to the customer. It is true that I refused the item and you can look at my review for the reasons. I have detailed records and I stand by my decision and I am now seeing more of this companies true colors.

ORIGINAL POST:
I ordered a Kodak Zi8 from this seller on Friday December 18, 2009. I noted in the "Special Instructions" area that this would be a Christmas gift and I felt confident that it would get to me in time because they advertised a "usually ships same day" on their site and because they offered UPS Expedited service.

I went to the UPS site and did an estimated shipping time on a package from Toronto Canada to my state in the U.S.A. and it would've gotten here on December 24 if they sent it by Monday.

On December 22 I decided to call them to ask for a tracking number because I didn't receive any communication from them other than the order confirmation email. I was told by the worst customer service representative that I would have to reply to the order confirmation email to check on the status of the order and that they did not provide any tracking numbers only confirmation of delivery.

I had no choice but to rely on an email form of customer support. I sent an email and I received a reply after 2 days stating that the order had been shipped and that it would take 1-4 business days, not including customs, to receive my order. I figured that It would get here on or before January 4, 2010 since I had paid for "UPS Expedited" shipping which was what the invoice stated. During this time I had checked my credit card statement and they had charged me $15 more than what was reflected on the invoice.

I got suspicious and I called them again the next business day on December 28, 29 and 30 but I always received a message saying that they were closed for the holidays. I gave it another try on January 3 and I finally got someone to answer and they told me that they could not give me any information about the order and to reply to the order confirmation email with any questions. I explained to the representative that I had already emailed them and that they did not provide me with a tracking number and I wanted to know what parcel service they used to ship my order and again I was told that they didn't have that information and to reply to the email. At this point I was ready to call my credit card company and report this transaction because I knew that UPS always gives you a tracking number and the customer service I was receiving sounded very suspicious.

I replied to the email again asking them to provide me with a tracking number and if they didn't that I would call my credit card company and report the transaction. They replied to my email on January 4, to my disappointment they decided to save themselves money and send it through a second rate parcel service called "Purolator" and they included a tracking number which could only be tracked through "Purlator.com", not UPS as I paid for. They also said it would arrive within the next few days. I was very upset at this point because the order would not get here until January 7 and because I felt cheated by this company. They overcharged my credit card, sent the package out late, they did not use UPS as stated on the invoice, they provided me with a tracking number only after several attempts to obtain one and their customer service was the worst online service I had ever experienced.

I refused the package when it arrived and I did not even want to look at it. I was able to get my money back through my credit card company and not through ATS because they refused to refund what they had charged. I strongly advise anyone in the United States to look elsewhere for their online orders and not to this Canada based company. "

"Ordered part on 12/29/09 and promptly received an invoice and a thank you email. Checked status of order for the next few days using their web-based system, no change. I also emailed to obtain a status update.

Without any communication and with the Order Status page still showing "Pending", I canceled the order.

Apparently the item was shipped on 1/4/10, but the email notification was blocked or discarded by my email spam system.

ATS was very helpful in working out the issues, canceling the order, and providing a refund.

Based on my follow up experience, I would consider making future purchases from this vendor. However, be wary of the fact that email from them may be blocked by certain spam filters. This is a known issue - the rep that called me indicated that it was known to happen because they allow people to forward links of product pages to other people via email, which causes their site to become blacklisted."

"Product was competatively priced. I did have a small issue with shipiing, however, customer service and quickly resolved the problem.

Job well done

Thank you"

"Received item that was ordered."

"Review has been retracted."

"rude customer service, not helpful, hung up on me after I tried to get a tracking number for my package. It is now Jan 31, 2008 and I have yet to receive the merchandise. Do Not Order from them. If item is not received next week, I'm disputing charge with credit card company."

"Fast shipping, decent price. Would do business again."

"I ordered a Griffin product on May 24 that their website said was in stock and would ship immediately.
After not receiving it and many calls where they claimed it had been shipped, it finally arrived on June 11, shipped by Purolator on June 8.

Now here's the kicker ....
The online total was $72.84 including taxes and shipping.
My VISA statement just arrived showing a charge of $84.25 !!!"

"Very pleased with the service given and would buy fron them again. I ordered on Thursday and had my items on Friday! I was shocked and very happy."

"Excellent price, very fast shipping, great transaction overall."