"I purchased an Asus Notebook N90Sv-A1 June 11, 2009. It did not work from the box. I took it back to Atic the next day. On my invoice it says Atic warrants the products free from physical/hardward defects but they refused to give me a replacement even after their own technician could not get it to work. I was told I had to go to Asus, the manufacturer. I spent $2,000 in their store and here I am being told they won't honour the warranty. I contacted Asus. After being told to reformat 10 times, it was sent to the repair centre only to return in worse condition than when it was sent. After untold hours on the telephone, it was sent back again where it was declared unrepairable. I was sent another N90Sv-A1 Notebook in less than 30 days of Purchase. The second computer had problems with white screen and several other issues. The line is a lemon and they stopped selling them. I lost business, had to rent another computer and spent over 500 business hours on the phone trying to resolve the problems. This computer was sent back again to Asus for repair/replacement. It too was declared unrepairable and I was sent another computer mid December. This time it was the upgraded model N90Sc-A1. I thought everything was alright until I tried the microphone and the sound in the Express Gate did not work at all. 5 days later, it too was sent back.
This was the Third computer in a row which did not work from the time I received them. This is a serious matter for me as these computers are for my work and I have no other recourse. It has seriously affected my business, cost me financially twice what I paid for the unit and has consumed a large portion of my business and personal hours trying to get this resolved.
I have asked for my money back repeatedly since the second computer did not work but have been refused. I have also requested compensation for the financial loss but am ignored and told they do not give money back for compensation or refunds. However, during this 6 month period, they have had my money ($2,000) and I have not had a repaired computer nor a working replacement….in other words…I have not had a working computer yet for my money.
I want my money back so I can buy a reliable computer for my business. This has been ridiculous. Surely, there are laws protecting consumers against this sort of runaround.
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"Yes Atic was the was and Atic is the is."
"Very good prices and quick delivery. All inquiries were answered in a timely and knowledgeable fashion. I will definantly recommend ATIC to my friends and do business with them again."
"- website said product available.
- had to contact sales the day for payment arrangements.
- only after payment done they tell me they no longer carry the item and try talking me into buying an inferior and more expensive item."
"Satisfied customer..emails were answered quickly.
They sent me a different casefan than the one I ordered but it was simalar if not better.
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"Fast replies to emails and no problems filling my order at the lowest prices I've found."
"Bought a computer from Atic with no problems. Was a glitch in the CD player and they replaced it quickly and at no cost. Cheap, up to date, and knowledgable, although some of the sales folk don't have great social skills."