"There is no money back. If you request a refund they will reply with "What is the problem?" In my case, since their Plesk panel has a lot of limitations, I requested a refund and they simply reject it. When I wrote a review here about my experiences a person who called "Jenny D" replied as such:

"Since there is no systematic problem on our system/server, we cannot issue you a full refund. The calculation of the refund will be then given by my Manager. However, since you have posted the bad review on TrustPilot, we will not process this case until:

1. The bad reviews are removed completely from any review sites that you posted to.
2. You will need to provide us your ID (passport or driving license) so that we can further identify you
3. You will then need to write to us a formal letter with signature, saying that you will not post any bad reviews about us at anytime in the future"

This is the most unprofessional behavior I have ever had in my whole career working with more than 10 service providers!

There is no online chat. The tickets might take half a day to respond. The answers are short and mostly there was no investigation before replying. You have to reply again and again and wait in long queues. The staff are not knowledgeable. They behave so unprofessionally. They block your money and for each simple service, they want to charge you. For example for SSL, etc.

I lost my money here. There are a lot of other providers out there that give you much better service with more features without those limitations and without asking you to buy additional services.

Do not trap yourself here!"

"Been with them for 2 years and they still offer reliable service. What I like their support will always ready to help. I remember last Christmas, I have problem with my site. When I contacted their support team, wow... they replied me so fast and my problem fixed within 10 minutes. That's really impressed me. :)"

"ASPHostPortal provides great webhosting, with tiered affordable service starting very inexpensive for basic plans, to more robust plans for applications with higher demands. I've been with them for a long time and they are very reliable. In a few years I only saw service go down twice, and they resolved it quickly. FTP'ing to them is straightforward, and they have easy tools/dashboard that provide a good deal of flexibility in configuration. I'd highly recommend them."

"Its one thing to choose a host for your website and its another to ensure you will be getting the best after sales support. ASPHostPortal is the best so far, I have been hosting websites with ASPHostPortal since 2012 and I have never ever felt so comfortable. I used to try different companies to host different asp.net site because they are either strong in some features and weak on others but after discovering ASPHostPortal I seem to have naturally settled because everything seem to be going right.

I have stopped googling 'best asp.net hosters' like I used to whenever I am starting a new project for a client. I jump straight to ASPHostPortal. I would soon sign up for a reseller Hosting account because I a have tried and tested their service, I am 100% sure of their service and I have several accounts to show for that. Their customer service is exceptional, they relate with you like a personal assistant. Features 99.9%, Security is great!

I found only minor thing. For few years I've been with them, it is very hard to get special discount price with them. They always said that this is fixed price. Very hard to negotiate with them. :) But anyway, I'm really happy with their service and support. So, no discount no problem!"

"We would like to thank you and the team at ASPHostPortal for helping us with the problem we had on our website. Nothing was too much trouble for you, once again I thank you for your time and help."

"I have been with them for about 4 years now. As an IT Manager and a former Michigan Business Technology Consultant, I'm selective on several factors. I'm looking for reliability and speed, when users go to my site. I'm looking for reasonably current functionality, such as asp.net, sql server, etc. My previous provider had most of this but pricing hadn't become competitive anymore. So, pricing was my last remaining key factor. Coincidentally, they also offered multiple domains, unlimited email boxes (and for each domain). It's been incredible. Over the time I've been with them, their speed (performance) and reliability have been consistently maintained. I have seen many other people complain about other high rated providers that had good quality but only for a brief period of time. ASPHostPortal has consistently provided great quality, even when they increase their customer volume."

"Terrible host. Be sure to take a look at other recent reviews since July 20, 2015 when the host lost their data after a hacking episode. No off-site backups of databases. No communication from the staff. No notice of their massive failure. After days of being down, their staff suggested that we try to recover from a corrupted restore of a database file by referencing a blog post. REALLY! The level of customer service is lousy, and the crisis management and recovery expertise is amateur at best. In short, DO NOT sign up with this host!!
"

"I have used windows hosting from many other companies, but since I use ASPHostPortal hosting plan – I moved all other site to my this account. I am happy to find the reliable partner. The price is good, support is top-notch, and more importantly their panel is very easy to use and intuitive and doesn’t require to go through long support articles. I am happy with the service and everything. I highly recommend this provider to everyone! Thanks ASPhostportal!!"