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Verified
5/5

2008-02-20

"Great - had what I wanted and received it fast. Reasonable price"

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Verified
5/5

2008-02-16

"Pay no attention to my login name; it's from a review that I did a few years ago for another company and I can't figure out how to change it.

Now, about 2Cool Tek. I sent a request for information with a question about an item and a request for a shipping estimate with a particular carrier. In about an hour I got a response from Tim with an answer to my question, the shipping estimate, and a suggestion to use a different carrier which would deliver in the same amount of time and save me some money.

I ordered the part Tuesday night (after hours) and it was delivered on Friday.

That's what I call service!
"

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Verified
5/5

2008-01-15

"I was fortunate to find this store as I was in need of 2- ball bearing computer cooling fans sized 70 x 70 x 15mm and 80 x 80 x 15mm at a decent price. 2CoolTek had a nice selection and easy Web ordering. I ordered them on 01/06/08 and received them on 01/14/08. The shipping method was UPS Ground. I would order from this store again."

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Verified
4/5

2008-01-03

"Slight problem with the first order attempt, the website did not charge shipping and 2 days later I received an email canceling the order. No request for adding shipping, just canceled it. When I returned to order, one item was out of stock that was available for the first order attempt. The reorder (minus one item) was shipped promptly and came fast. Good prices, and unique selection of items. I will try them again, hopefully the shipping issue will not recur."

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Verified
5/5

2007-10-14

"Wow! Super fast shipping, I got the item the next day. It was well packaged, exactly what was described and I expected. This was the smoothest purchase ever."

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Verified
5/5

2007-10-07

"I usually buy thru newegg, but they were out of stock. I'm very happy with 2cooltec. The pricing is good, check-out was smooth, the confirmation/invoices were quickly sent, and most importantly, they shipped Immediately the morning after I ordered (after hours). Next time I need something,I'll be looking at 2cooltec first."

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Verified
5/5

2007-09-02

"Prompt email confirmation and notification of shipment. Prompt delivery. Oh, and the product actually works as advertised!!! :^)

I'm stoked.

Kendra
"

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Verified
5/5

2007-07-30

"Fast shipping and the BEST price. I will use the again. THANKS!!!"

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Verified
5/5

2007-03-18

"I ordered a Spire Pacific Breeze Notebook Cooler (SKU SP300-NEB). Compared to other merchants, 2CoolTek had the lowest price including low-cost shipping. I was a bit hesitent since I never heard of 2CoolTek before but placed the order anyway since it was only $19 total. I placed and paid for my order with PayPal and two days later received notification the item was shipped. I've become used to same-day or next-day shipping but two-days between the order being placed and actual shipping date isn't bad. I also received tracking info which was very convenient. The item was received on time and worked brilliantly. Good first experience!"

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Verified
5/5

2006-06-21

"Very happy with this merchant. Eceptional response time. I placed an order at 3pm on a Monday afternoon and specified overnight shipping. The product went out that same day and arrived the next morning at 10 AM (despite adisclainer that products may take 24 hours to ship). Would do business again."

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Verified
5/5

2006-01-10

"Ordered a mousing surface from this company. Order promptly shipped same-day and arrived undamaged.

No complaints; very satisfied.
"

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Verified
5/5

2005-07-19

"I mailed these guys asking if they suggest an alternative to the Panaflo fan which Thermalright recommended for the XP-90 CPU cooler, as the fan was virtually impossible to source.

They emailed me back promptly, telling me they could get it. They put a link on their page immediately for me to order it, and it was shipped the next day. Truly amazing guys. Well done, Tim, and thanks!
"

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Verified
5/5

2004-07-23

"Purchased a small (25x10MM) 5v fan from 2cooltek. Shipping was prompt, and exactly as specified. Overall a good experience with this company."

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Verified
5/5

2004-06-04

"Excellent site, well stocked store, good prices and awesomely quick shipping. Ordered on Monday, had it on Wednesday, for much less than any other place I found on the web. Highly recommend!"

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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Verified
1/5

2004-05-21

"I place an order on or about 3/18/04, and received an E-mail my credit card was declined. I then ordered from another vendor and received items OK with even free shipping. The next month I received a package from 2CoolTek,with two of the four items not the ones I had attempted to order. I called the vendor and asked why he sent the order, did not get a satisfactory answer, felt a little sorry for him,asked for a partial refund, gave him my cc again, got nothing! Not a good way to do business,in my opinion."

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Is easy to do business with
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
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Customer service being knowledgeable
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Overall web site
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Speed of web site
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