"The team was really good on the phone
"

"I need a wheelchair overnight and they are the only company willing to guaranty and i got it next day love them"

"I returned an unopened product using tracking and the required RMA number. Reason for return is my mother died before it could be used. I checked the tracking and the product was delivered and signed for, however weeks went by and no credit back to my account. I called and emailed numerous times and would get the same response. "Oh this is still going through processing and then needs to go to accounting. Just wait another week for the refund." I received this response over and over, waiting more than two months! Finally I had to get my bank involved to get my refund so they dealt with this fraudulent company. Please do not do business with them. They are horrible!"

"I purchased and paid for a cushion for my powerchair the 21st of April 2017. I have written them for tracking information and sent many emails. PayPal paid them the 21st of last month. I can get no response from them and believe they are a sham. ****@**** steven"

"The company that does not stand for their service and costumers. Two weeks since the order placed i still cant get my item. Wont do the business with them anymore! CS are liars, told me they sent replacement and never did! Thank you!"

"I ordered a wheelchair on 10/10/2016, they got paid by my bank the same day, today is 10/25/2016 and I am still waiting... Their web site advertise that this particular products will "leave the warehouse in 4-5 business days' LIE.
If you call to ask for status you get more lies, actitudes and they even hung up the phone on you... forget that they will greet you either.
Two days ago I learned that the chair is coming from Shanghai, China so who knows when I will get the chair I paid for 15 days ago."

"After searching for a lift for my mom to help her when my dad falls to lift him back up we found Power Patient Lift 400/HE on 1800wheelchair.com's webpage.We called and talked with a sales lady and ordered it.
After taking quite some time to get it, we set it up and found it to be to difficult for my mom to work on her own. The sales lady said one person could handle it but that's a crock! After calling them back and informing them aprox. 15 days from receipt of machine we were informed it could not be returned!
Another epic fail for them.
What a racket!Get products from somewhere else or be ripped!
They get negitive 10 in my book!"

"Returned an UNOPENED wheelchair because the person to use it died before she had the chance. Received RMA number and where to ship it and was told that I needed to check the tracking number to see when it was delivered and let them know (seriously????). So, I did. A week later I notified them again. Another week and I call and get a useless person on the phone who "checked with the manufacturer" and said only one of the two boxes was received. Total lie as I have the tracking delivery notice indicating a 2-piece shipment was delivered. Oh, let me talk to the manufacturer again. Finally comes back and says she'll forward to her supervisor to process the credit and I'll see it next week. I ask when next week. I don't know, but it will be next week. I ask to speak to the supervisor and am told (no surprise) she is unavailable. I'm not holding my breath to ever see my money. Now I'm out the price of the wheelchair and the $70 shipping charge to send it back. Do not do business with this dishonest company."

"Absolutely horrible company - we ordered a wheelchair and cushion but the patient passed away before using them - we returned both items within 30 days and now I cannot get any response as to the credit on our account - I've emailed, called and used their online form - unresponsive and rude!"

"I ordered 2 simple canes for my mother over a month ago. I was charged that day for them, but never received them. After contacting the companies customer service in the Philippines over 10 times spending 10-20 hours on hold by customer service reps, I still had no resolution. All promises of call backs and email updates were never received and as a result, I had to dispute the charge with my bank and cancel the order. Their service is horrible and I will never order anything from them again and encourage everyone else to look for other more reputable stores."

"I purchased a PVC Hi-Back Foldable Shower/Commode Chair from the site on February 22, 2015 at 4:18am CST for $360.00. I called the next day and was told it would be shipped around 3-5 days from order date. I called again a few days later and was told it would be shipped soon. Then on February 27, I called for the third time and also contacted the company by chat. The phone call was useless as the first two were. During the chat, I was told the manufacturer, Columbia Medical, had a problem with their system and that my order had been delayed. I was informed of this delay only because I initiated the communication which upset me, and 1800wheelchair, unsurprisingly at this point, said again that they were unable to verify when it would be shipped. I called again the next business day, March 2, and this time was told Columbia Medical had a problem with their system for a whole week and the problem conveniently started the day I placed my order, February 22, and conveniently was solved today, March 2. So not only did I have to initiate communication again to obtain this information, 1800wheelchair failed to perform due diligence to call the manufacturer themselves during my first three calls, and failed to ensure my order was placed and the product was built any time after three phone calls prior to March 2. What happened to being able to process an order by pen and paper despite a system glitch, and backentering orders when the glitch is resolved? I fail to believe both companies as big as they are, 1800wheelchair and Columbia, cannot operate due to a system glitch. I fail to believe what I'm told about Columbia completely shutting down their warehouse in Los Angeles that processes orders for the product I purchase because of the glitch. Now despite all of this, and after hours of communication with Evelyn Gonzales, her subordinate Janice, and her supervisor Yidi, on March 2 and hearing them place blame on their manufacturer, not accepting any responsibility with speeding up the 5 days lead time Columbia claimed they needed to put together a handful of PVC tubes to build a shower chair, not offering to compensate their customer without my ask and persistence of being treated adequately in this situation, and despite finally settling on a $100 credit for the trouble and overnight shipping and delivery on March 4, what happens? That's right. I called on March 4 because I received no tracking number, and no product by the end of the day. What was I told? The manufacturer was not picking up, some lady named Christina was out eating lunch (at 2pm Los Angeles time at that point). Guess what? I received my product on March 5 but based on the tracking number, the manufacturer did indeed ship it out on March 3 as promised but someone did not use overnight shipping. Exhausting to deal with such an incompetent company.

I want my full $360 returned to me and a written apology detailing what occurred so I can post it on review sites to warn future customers of this retailer. Unlike some of their competitors, they have no decency to take down products they can not fulfill or at least place announcements of delayed shipping on product pages. They lack the competency to keep in communication with their suppliers and abreast of what is in inventory and what is not, and relay that to their potential customers which is unacceptable. I find 1800wheelchair incompetent at dealing with delayed shipment of items which I find hard to believe occurs only in a blue moon as stated by Yidi, the supervisor I dealt with who promised overnight shipping. A company that doesn't have the intelligence to know that in a situation like this, they must push their manufacturer to process an order faster than usual without the prodding of the customer, and to compensate the customer with not credit for a future purchase and more than a 10% refund for a 100% delay in delivery date...a company that doesn't have the compassion to respond in a situation like this especially when it's a shower chair for my mom who I informed them had not showered in over a week, has diarrhea, is washed by towel and water by my siblings and I while we wait for this chair...Despicable.

BBB has 23 complaints with similar experience. File yours: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started?source=cibr&bbbid=0121&bid=68315."