"Very bad and ripoff company, and all positive reviews are not true. Don’t buy from them and waste your time. They sell junk and defective products"
"BUYER BEWARE. As you can see from the reviews this company has a history of sending faulty products and not responding to any emails. I too received a faulty product and there is absolutely no way for me to get in contact with them.
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"I placed an order, and have been waiting for it to ship, and after 10 days no updates, no email replies, no answering phones... I'm putting a claim on Paypal to get my money back..."
"I placed an order on 6/1 and they still haven't shipped it. When I placed the order all of the items were in stock. I just checked with their customer service and they have no idea when it will ship and they even hinted that the items may not actually be in stock.
Don't order from these guys unless you want to wait weeks to get the item."
"Ordered a product and was sent a similar, yet inferior model. Perhaps they hoped I was technologyly incompetent. Unable to resolve the issue despite contacting seller."
"Wow, I'm glad I didn't bother to read these reviews before I ordered two refurbished WDLive units. For the person who said they were new, you need to read the site again. It CLEARLY states REFURBISHED. I ordered these on Monday, and had them in my hands on Wednesday!!!! Lightning fast shipping! Both work and look like they are new. I also received a free Monster iSpeaker portable!!!! What's not to love??? Thanks for the super fast shipping and I look forward to ordering again. Heck, I may buy a couple more of these WDLive units!!!! And their email asked me to take time to rate them. Just thought I'd mention that as there is a box that asks if they asked me to write this. I try to write reviews anytime I get good service!!! Too few people bother, they only bother to complain."
"Placed my first order with this company last week and they sent me the incorrect product. I was considering them as a drop-ship source, but they are clearly unreliable."
"Ordered an Outback 3524 Inverter from these guys. Amazon had matching price but 6 to 10 day wait before shipping. Unit arrived in two days and is new in box as advertized. Works perfectly and is as advertized with best price we found by far. Our local solar outfit wanted $600 more for same item. I am a believer."
"I bought from them a replacement CD player for my HP laptop and an old type of RAM for my network Epson Laser printer, both of them were new, the RAM worked and passed the printer RAM check, the CD player is new but I haven't used it yet because the old CD player now is working again. I found their service excellent."
"Horrible company! I ordered what I thought was a new item and when it arrived it was used. When I powered it up it didn't work at all. It was defective out of the box. I followed their RMA procedures and paid for return shipping. I got a call from Hy Ly and he said the RMA wouldn't be honored and he accused me of opening the unit and tampering which was not true. He also threatened to call the police!!! As of today I'm out $77.18 but I'm not going to give up. Any rating outlet I can find and State agencies I can contact I will. Be warned people! Centrix is a horrible company."
"Quite rediculous rules for international customers even Aussie treated like criminals (paypal refunded coz address not confirmed, required letter + credit card scan both sides)
It seems like they are not realising that it's not possible to confirm address outside US"
"Unresponsive and rude, this company sells faulty products and then avoids the responsibility of dealing with their customers-- I would dissuade anyone from dealing with Centrix International. After receiving a faulty WD TV Live --a surprisingly common experience from the looks of these reviews-- I received a return authorization number the next day, however with no mention of how to return it; feeling unsatisfied that I was left responsible for the return shipping of the faulty item I received, I immediately replied and requested a return label. Two weeks, eight e-mails and two phone calls to their California office later I finally received a reply, a bristled, all-caps e-mail from a Mr. Ly declaring that the return label they finally were sending on my request was "THE LAST". Unprofessional from beginning to end, I really regret having anything to do with this company."
"I purchased a new wdtv. They sent a refurb. I contacted customer service several times. They never responded. Avoid."
"Bought a reconditioned WD Live Plus and a wireless adapter - great price, came quickly, works great. We love it. Thanks for the great service!"
"I purchased a pci express mini card on 12/13/2010 their service was great! "