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halara
"I buy clothing online often, usually from high end retailers. I've bought a number of items from Halara, and as long as I like them, the experience has been fine But I just received items that don't fit and I tried to return them and it is SO complicated and frankly, antiquated. . I have to pay postage if I want a refund. I had to take photos of the items and submit them for permission to even APPLY for a refund. I have no return label, I have no instructions other than the usual "don't wear it" . I have a package ready to send back and my choices were pay full postage for a refund or accept a gift card. I chose gift card (begrudgingly). I am STILL waiting for a return label. I am used to Amazon or Nordstrom or boutique online shops that respect customers and attempt to retain them. I have spent close to $1000 with Halara and I will NEVER EVER shop there again. I hope it was worth losing a customer for the cost of postage and respectful treatment. VERY DISAPPIONTED."
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