Compare prices, policies, and customer reviews of FordPartsGiant.com
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FordPartsGiant.com
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FordPartsGiant.com
"First and foremost:
this company is in no way affiliated with any OEM....
Just fyi, I found that out after the fact.
Now on to the real issue
After a separate purchase, This vendor shipped and charged for parts that should not have been sent.
Contact with the vendor was less than helpful as they are rude, not concerned about the customer, nor correcting the issue.
They let me know there's nothing they would do to help. I could request a return when parts arrive.
The parts arrived, I requested a return the same day.
They said they would send me return authorization. They said return shipping is my problem they will not assist.
I found in the fine print of their return agreement, that they can and will refuse a return for any reason. I followed every step of their process to the letter.
The parts were returned. They said "they needed a week to inspect and make sure parts were not damaged".
Following up a week later, they outright told me they would not honor the return, but would not say why, then hung up on me.
Calling back, as soon as I get transferred to the returns department, the call gets disconnected... every time.
So I called with a different phone, I got through.
They said they would send me an email telling me why my return was rejected, but would not ship parts back.
I called, trying to reach someone for a week with no luck.
The parts were never installed, never opened, never removed from the original shipping packages, they were returned same day as "authorization" was given, they were tracked upon return, they were insured upon return, the return request was copied in duplicate, taped to the box, and slid inside the flap of the box, the box was then reinforced with extra packaging tape and cardboard.... all at my dime. They acknowledged the return was made, but refused to return my money, then refused to talk on the phone after.
I was out hundreds of dollars due to their scam. Ultimately the bank gave me my money back, and also closed my case with, insufficient evidence and communication from the vendor.
Save your money. Don't get scammed by these people. It's outright fraud, they need to be shut down!
Also, remember, this company is in no way affiliated with any OEM.... "
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