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factorydirect.ca
"My Sister ordered computer speakers on my account because hers weren't working. The same day we got a confirmation email saying they were back ordered and they would get them from another location. Shortly afterwards my sisters speakers were working. I contacted them twice via their contact form on their site and once by email. No reply. My Sister twice called their head office and left a message as to why she was calling. NO return call. She now has filed a complaint with her VISA and they are going to try to contact them. The pending ship date keeps getting later and apparently according to their site they are out of stock so obviously they can't ship them yet they billed her right away! If a product is defective, good luck hearing back from them."
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