Compare prices, policies, and customer reviews of Ancestry.com Inc.
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Ancestry.com Inc.
"I signed up for a DNA Kit, responding to a special for $59. They charge $9.95 shipping and $1 for a 3-month trial of their 'World Explorer' membership.
I found their site really complicated, hard to navigate and confusing. Even trying to locate return/refund information was impossible.
It took 3(!) calls to their Customer Service line to get a return label. Each person gave me different information:
--The first person, Zimmian, said he'd email me a return label and that I'd get a full refund including shipping, no restocking fee.
--The second person, Katrina, sounded half asleep and repeatedly asked me questions I'd already answered, such as why I was calling. She directed me to a webpage to print a label for sending samples to Ireland.
--The third person, Lennardo, was able to direct me to a webpage that gave me a return label for a refund, but said I would not get my shipping fees back and there would be a restocking charge. He was actually incredibly rude, talking over me, and humming loudly while I navigated to the webpage.
Congratulations, Ancestry.com! You have achieved a new low in customer service!"
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