Compare Trail Appliances

"Very amazing staff.
We dealt with Jim Andreeff who went over and above and beyond. Fantastic guy to deal with. He new his products. He ask questions for me to answer on the product that I was looking at.
He helped me get a washer dryer combo, at a great price (affordable for what I could pay)
He made the experience a very pleasant and he really cared to make sure that I got what I was needing and it didn't take that long at all either. I thank you for such a great experience dealing with the company as well as himself and the fantastic cashier as well was so sweet to deal with. I'm very pleased to say that I will be coming back to purchase other appliances in the near future."

"Damage was done to the gutters at building 1 as the Trail Appliance delivery truck entered into our townhouse complex. The driver admitted to the damage upon delivery of the refrigerator. He indicated that he would take photos on his way out and report it to the dispatching warehouse. The damages were discussed verbally and not noted on the delivery slip since the driver gave us the impression that damage was referring to any damages to the appliance or our specific unit… and not that of any other property on the complex .The driver indicated that he would report the damages sustained.

We contacted Trail Appliances the next day with photos of the damage in order to collaborate with the Drivers damage report, however it was reported to us that the Delivery Manager spoke with the team who could not recall doing the damages.

The reply back from Trail Appliances was: "Unfortunately we will not be able to accept liability at this moment due to information provided by delivery team, no damages on the truck and lack of video footage showing Trail truck hitting the property."

This was our first dealing with Trail Appliances and will certainly be the last. This negative customer experience makes me wonder how long a company with such a defensive culture can sustain longevity, "