Compare prices, policies, and customer reviews of Toolup.com
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Positive reviews found most helpful by ResellerRatings users
Toolup.com
"Found what I needed, ordered it and received it in a couple days. Price was right and shipping was fast."
Critical reviews found most helpful by ResellerRatings users
Toolup.com
"Purchased a saw thru TOOL UP off Amazon. The saw had 2 defects. The instructions for return from Tool up say,
1. We recommend and use FED Ex. (I sent the saw back via FED EX).
2. 30 day satisfaction Guarantee (Saw was sent back well within the 30 days)
3. This is the big one, "The customer is responsible for return freight UNLESS the item is damaged in shipping or defective upon receipt." (This was the case) I sent these instructions to TOOL UP to remind them of their own policy and was ultimately ignored.
So, I received a defective saw, sent it back per their instructions, paid 228.15 to send it back to them, and they are saying they don't refund "return freight." I get the privilege of buying something that arrived damaged, followed their instructions for the return, and I'm out 228.15. TOOL UP is to be avoided. They do not do what they say they'll do AND it's all in writing. "
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