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"Unfortunately, we booked a one night stay at this Lumberton location through a deceptive 3rd party called Room77 (they came up first in the google search and my wife believed she was calling Best Western). We were told the reservation was fully refundable. We did not even want a refund. We just wanted to move the date of arrival one day later. There were rooms available but they said they would have to charge us a 30% fee just to move the one night reservation one day. Again, there were rooms available. Room77 said it was the hotel's policy, not theirs. We pointed out that a search we did while we were on the phone through expedia showed that the rooms at the location were fully refundable even up to 4pn of the day of the reservation. Room77 then said they called the hotel directly and were told there was no manager who could approve waiving the fee until the next morning. We then called Best Western corporate reservations who while perfectly polite took zero responsibility for how their brand was being represented. They said that Room77 outright lied when they said it was the hotel that was assessing the fee. Best Western refused to do anything for us despite acknowledging that this happens with a lot of the third party vendors and they choose not to make the refund policy a criteria for the third party to act as a reseller. This is, across the board, remarkably poor and deceptive service. How could we ever be expected to use Room77 or Best Western, ever again."