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Compare OtterBox.com

Compare prices, policies, and customer reviews of OtterBox.com



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


63 reviews
2.41 / 5


Activity Rate

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OtterBox.com: not active


Resolves Issues

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OtterBox.com: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users

OtterBox.com

5/5

2023-08-02

Battery exploded. Phone Kaput

"
It was a Samsung Galaxy S20 Ultra with 16 GB card, 512 GB internal memory, and 1TB MicroSD card, and unlocked which allowed me to switch Sim Cards which made it possible to call 160 different countries as a local call. Unfortunately, that made the US calls long distance, then I would have to switch cards back to make US calls local.
Since no US carrier would carry a cellphone with those specifications, I had to go to South Korea (Samsung factory) and get it from them. When they asked how soon do you want it, "I said yesterday" and this was Thursday that I was talking with them, they said that if I didn't mind paying for the extra shipping charges then my cellphone will be at my front door Monday morning. With GPS and tracking number, I was able to follow its progress to me from going through customs in South Korea then from there arriving in Alaska and going through customs there, then from there arriving in Texas, then Ohio, then Michigan and finally early Monday morning at my front door. The cellphone cost $3,000.00 plus shipping charges and I feel that it was worth it.
Having purchased from Otterbox the Defender Series Pro case which is maximum protection for cellphones, made me confident that my cellphone would last a very long time. Unfortunately, as time would tell, that was not to be. After almost four years that I put my cellphone on charge on the dining room table, which I have done countless times since I had the cellphone; within about 22 minutes the battery exploded (Yes, it was an Lithium Ion battery.) and plastic and metal flew through the sides but the explosion wasn't able to penetrate the back of the case even though the case got twisted a little bit from the explosion of the battery. That made me very grateful for Otterbox Defender Series Pro case which did as its name suggested. I thought that if the Lithium Ion battery would blow, that it would happen within a year or two which is why this occurrence took me for a complete surprise. I lost everything (The Sim Card, Internal memory, and MicroSD card.) and pictures that cannot be replaced of my wife and I travels. Google cloud did not save any pictures which makes one wonder what is Google Cloud good for. Sure Google contacts was saved, but it is incomplete and alot of it is missing which I am positive that I won't be able to recover all. It will take me awhile to recover what I can. I lost about 80% of my stock group. Fortunately, a friend was able to send the last email that I sent out which contained all the missing people. This is definitely an experience that nobody should have to go through. And now I am writing down alot of things on paper in case such an occurrence should occur again. I highly recommend an Otterbox Defender Series Pro case for one's cellphone because it's the best protection that you can possibly get for your cellphone and yourself, especially from an exploding Lithium Ion battery.
Time to purchase another cellphone. Called Samsung in South Korea and purchased the Samsung Galaxy S23 Ultra unlocked with 1TB internal memory. When they asked how soon do I want the cellphone, I said "yesterday" and they said that will cost extra for shipping to which I agreed to. The total cost for this new cellphone was $2,000.00 plus shipping charges which I gladly paid. And of course I purchased the Otterbox Defender Series Pro case for my new cellphone. And anytime that I purchase a new cellphone, I will always purchase an Otterbox Defender Series Pro case for it because that is the best protection that a person can get for their cellphone.
I am writing this email with my new cellphone.
Hope this was helpful,
Ed




"


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

OtterBox.com

1/5

2023-11-14

CASE IS JUNK

"I dropped my Samsung 23 ultra, the screen broke and I had to pay to repair it which wasn't cheap. What was cheap was the otterbox case it was in. Case is trash don't waste your money."


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