Compare OnlineOutboards.com

"Spent awhile shopping and asking questions before my purchase. All questions were answered with quick response and that really helped me. I ordered my new motor with confidence. I also ordered the lift gate since I’m to old to be lifting that crated engine. Motor shipped fast, extra items were in the box, and delivered actually 4 days earlier than the estimated arrival. The free shipping was a gift, I opened my garage door before the truck arrived and went back in the house. Went he knocked on the door he had already placed the pallet in my garage directly under my winch. What service!! FedEx was wonderful. Not a nick anywhere on the box. The motor is beautiful and on my eng. stand waiting for spring!!! Thank you!"

"I bought an outboard back in June. In the advertising and in the invoice it indicated that the outboard included free ground shipping. A few days ago the person where i sent the outboard received an invoice from Fedex for shipping charges due to the use of a lift gate. I call Online Outboard and Cindy Kowalik's answer my call. She seems to be the only one dealing with customers (Email and phone complains went only to her). Her response was that I should deal with Fedex and complain to them. I did not have an order or any agreement with Fedex.. Online Outboard arranged the shipping. Additionally, in the terms and conditions, Online Outboards indicate that if a need for using a lift Gate arise they were going to confirm with the customer prior delivery to make sure it was ok. This is something that never happened.

Cindy's response was unacceptable, not only because, they, Online Outboard, never contacted me to approve the use of the Lift Gate, but also for putting the decision on whether to use the lift gate if needed, and generate a cost to me , on Fedex.

Now, my rating for Online Outboards is not only because of how they operate. Also, they have a person that has no education or has a problem with Latin men. Regardless of her lack of education, I would have expected better customer service. Cindy was extremely rude (Constantly interrupted me to the point that I had to ask several times to to please let me finish before she responded. Furthermore, I cannot accept her expressing to me with the phrase "Oh my god!" and "Oh my Gosh! ". Only when Finally, I asked to speak with her supervisor which seem to have really upset her, she came back and agreed to take care of the issue with Fedex but did not agree to transfer me to her supervisor. She hang up the phone on me, I call several times and I got the same response. Totally UNACCEPTABLE!

I usually, do not waste my time writing this type of reviews but certainly I hate having to deal with such an attitude. I would never purchase anything from a company that acts this way. I expect a manager to reach out to me indicating the issue has been resolved and an explanation for this person behavior. Definitely i expect a response within 24 hours."