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NoNickel / Athena Allergy Inc.
"I bought a belt with a carbon fiber buckle from NoNickel.com. I wore the belt 6 times (to go through airports & sit in an office) when the tongue of the buckle broke off. I contacted customer service, sent them photos, and--at their direction--sent them the belt (t my expense). I was told that the belt use was "rougher than intended" (not true, unless you count sitting in an office as "rough use"). BTW, this is the same line that I've seen them use in response to other reviews when their products failed. They said that they'd fix it (month or so turnaround) if I paid an additional $12 in shipping. I asked them to pay the shipping since it's their buckle that failed and they refused. When I asked them to just ship it back; they refused unless I paid for shipping. I know that running a small business is tough; but, they're treating customers poorly and ruining their reputation just to say a buck or two. ($12 in this case)."
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