Compare MonsterScooterParts.com

"I wish that I had read the reviews about monsterscooterparts.com before I made a purchase from them. If I had, I would've saved myself a significant amount of money and a lot of headache.

I am a multiple Amputee with no legs, and at least part of each of my 10 fingers haven't been amputated. I use a Jazzy Select Elite scooter every day, and the armrests have become brittle and cracked. Acting upon the recommendation of somebody who used to work on.Jazzy scooters, I gave this business a call the other day to inquire about getting new armrests for about my scooter. To say that the person who answered the phone, the other day was rude and condescending would be an understatement. However, after crawling underneath my scooter to find the serial number, he told me which armrests that I needed to order. I ordered them and paid for shipping because I had a tradeshow to go to tomorrow.

When the parts arrived, I happily started to put them on my scooter. However, I quickly found out that they are much too wide to fit on the scooter. Not only, are they a few millimeters wider than the ones that came from the factory, they also have a lip of nylon that has been pressed in the heater that sticks out several millimeters all the way around them. I called to ask for help and this time another person, also quite rude and condescending, told me that these are indeed the proper parts and sometimes they are hard to get in. I took my calipers to them while he was on the phone and sent him photographs to his cell phone that showed that the arrests are indeed several millimeters wider than the ones that came from the factory. They also are wider than the tray into which they are supposed to fit.

He told me that I could try stuffing them in and bending up the excess nylon and I told him that I had already tried that, and there was no way it was going to fit. The photographs showed that it would not fit. That some people try to trim off the excess nylon and I said I'm afraid to do that because if I mess them up, then I can't return them. He told me to be careful.

While on the phone, on a recorded line, I tried to trim it, and ended up slicing the nylon in such a way that it ruined one of the armrests. The young man told me that he would get a supervisor on the phone and put me on hold. A couple minutes later he came back and said that since I had been told on a recorded line that some people tried to tuck it and that I needed to be careful, I could not return the merchandise.

I replied that I would be writing reviews and doing YouTube videos about the service, or lack there of that his company provided, and that I would be initiating a chargeback on my credit card. He replied by telling me that he hoped my day would be better.

Take a look at the photographs I've provided. The factory installed armrest is Bearwood on the bottom, and the ones I received from this company have vinyl on the bottom. They also have a lip that is about 3 to 4 mm wide all the way around them. The photos show that the new part in no way will fit into, the scooter. Based upon the significant number of reviews of this company, I'd say stay away from them, at all costs.

Tip for consumers:
Run away from them."