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Loungefly
"If I could give 0 stars I would. I ordered a backpack over a month ago. When I checked the status it said it had been delivered. I never received any packages or anything. When I contacted the customer service they told me it was delivered and that I needed to go to my post office and talk to neighbors. I did all that and again no packages. I contacted them again and they told me they could only do a 10% refund because they lost money as well. They also then told me they sent the wrong package and I needed to find it and send it back before I'd get the item I purchased. I've been going back and forth with them for days now and they just told me they can only do a partial refund because they lost money. At the end of the day I never got my order and even then they never even sent it and said they sent the wrong item anyway. I have taken screenshots of my conversations with them and will be posting. Horrible Horrible customer service. I do not recommend wasting your time or money on this company!"
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