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Kitchen Niche / kitchenniche.ca
"I purchased the Vitantonio TicTac Tomato Squeezer and Strainer from Kitchen Niche. When I tried to use the Vitantonio Tomato Squeezer and Strainer at the beginning of September to prepare and can my tomato harvest, I discovered it was not only defective but didn't work. On September 13th, I received the following response from the Kitchen Niche support person: "It looks like you simply received a lemon. I'm sorry about that." I was asked to send a video showing "how it is spinning without the cutting wheel turning". As per the request, I sent two videos on September 21st. Subsequently, I sent multiple emails and called. It is now November 28th, and I am still awaiting a response, reimbursement, or store credit. I appreciate that Kitchen Niche acknowledged that the tomato squeezer and strainer they sold me is defective and requested I send a video to prove so. I am happy with all the other items I purchased from them. However, it is not good business practice to not respond to their customers or for Kitchen Niche to not stand behind the defective product they sold me. I should also not be expected to pay to ship the product back to the store or manufacturer. "
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