Compare Jumia Egypt

"the customer service in this establishment is a joke at best. I ordered a wireless headset off their website, which included a return and refund option like anything else. no where on the website did it state that if the product is opened it cannot be returned unless faulty. NOWHERE. so when I received it, I deemed it unsatisfactory to my needs and decided to return it. a few days later I receive a call from a guy asking me what's wrong with it. I tell him why it doesn't fit it's purpose and my needs and he proceeds to tell me that that is not a valid reason to return in his opinion, and carries on quoting customer protection laws that he knows nothing about. I didn't have the energy to debate, so I conceded, he said he'll try again and get back to me. he didn't get back to me, instead I contacted customer service again who informed me that the item will be returned to me. I got the item back like a week later, to my horror, it came back without the charger cable that I originally returned it with. note that I returned it with everything intact, all the paper wrapping, the cable neatly wrapped in it's original packaging. i contacted customer service again immediately, who asked me to send them a picture of the empty space where the charger would go. a stupid request but I complied. he said he'd follow up with me, but he didn't. instead he arranged a return without getting back to me first. I spoke to another agent on the phone, who assured me that the pictures show the missing item, and that I'll either get my money back, or have the cable returned. I asked to speak to a manager. waited 2 days before one called. by then the item had been picked up. again he assured me that within 2 days, 3 max, the money will be back in my account. about 1 day later, I receive a call from another idiot in the inspection department, claiming nothing is missing and that they didn't lose anything and that they checked the cameras. needless to say, I blew up in his face. he said he'll check the cameras and get back to me, again no one did. instead a week later, I received a rude email stating that they're returning the headset, and that if I refuse to take it they will hold it in their depot for 30 days, till it's claimed, and that there is nothing wrong with it and essentially, I'm making things up. the headset arrives, looking like someone was playing football with the case, and surprise, surprise, the cable is there, except it's not in the original packaging, and crumpled like they've been playing around with it. a day later I received the same rude email again, like they don't even know, they've returned it. not to mention that you're supposed to sign a receipt upon accepting it, the receipt always came signed for me. absolute jokes, no apology, no call, no follow up. over a month of back and forth and ended up worse that how it started."