Compare Josh's Frogs

"Not a good experience. First and foremost I drove from 2 states away almost a 14 hour round trip drive. I came to pick up 2 Yellow Terribilis. One was severely defected, of course they packaged the frogs in shipping packaging so I couldn't see and recommended not opening until I got home. Here I am 6 months later and I'm wondering what is wrong with this little frog that just won't grow and looks much different from his "bigger brother" at this point. I ended up getting the advice of Alex Menke a very experienced breeder and keeper of darts and he said that the frog is in fact severely defected, and probably needs euthanasia. So I contacted Josh's frogs and let them know, I had to call customer service 4 times and send a text to get an answer. I was told to send pics of both frogs and the current setup. My setup was fine and I received a response back that said the frog was definitely "severely defected" and they also immediately tried to divert blame to the "shipping company" mishandling them saying they wouldn't let something like that slip by.. obviously not remembering that I drove 14 hours from two states away to avoid any and all shipping lol. I then showed them pics of the frog literally moments after coming out the box already with the same severe defects and let them know I drove to avoid any mishandling. Brandon the rep then took accountability saying that they must've let it slip by somehow, which really I just took as him getting caught in a lie and trying to cover. I was also told that I could not have a replacement because they have none to offer at the moment and none in the future because they have "no breeders" currently. I find it interesting they would sell their only yellow terrib breeders... unless they knew there was something wrong with them or they were producing bad babies in the first place. They then offered a refund and claimed to send it back to a card that I do not even have anymore (without authorizing it with me) and the account has been closed out well over 8 months so I'm confused as to how they are even claiming I paid with that card, I paid out of an account ending in 3027 and they are showing they sent a refund to a account ending in 6977 which like I said is a card I used with them previously but was closed out over 8 months ago now. they are now basically telling me that I am out of luck, and to call my credit company, who is telling me if they sent it to a closed account it will either go back to them or it's gone. I have one good frog, one gimpy defected frog, no in store credit or replacement and apparently will not be receiving a refund. Horrible experience all around, all I asked for was a replacement or in store credit."