Compare prices, policies, and customer reviews of Hebeos UK
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Hebeos UK
"If I could give zero stars, I would!!
I received my wedding dress I had MADE TO SIZE by you, and after fitting it, I was in tears and didn’t sleep all night !!!
It is way, way too big, the body not fitted, just straight and bulky, everything is gaping, the lace is awful, and it doesn’t look like the example picture on your website at all!!!
The neckline is much smaller, the chest is massive due to thick pads The buttons are all over, different shapes, some are dented. The lace used around the neckline and arms is horrible and nothing like the example!!
The tiny sleeves in the example picture are inset sleeves and not just cut to the shoulder part, like they've done. It was nothing the dress I ordered, it doesn’t even look like the dress on the picture from their website
First they said it was me who'd given the wrong measurements. But as I had the measurements taken by a professional seamstress, that wasn't the problem. Then they offered me a 15% refund and advised me to go to a local tailor to have it adjusted, which I rejected.
Following they offered me a 30% refund or a 70% discount voucher for my next purchase. Like I’m ever going to buy from them again…..NO WAY!!!!
Just realise, if you are considering ordering from HEBEOS…..they don’t make, what they show on their website, you won’t get what you order, the customer service is appalling and in the end it will cost you more money than you would have spent buying something from a proper shop.
I did check the reviews before I ordered and thought it couldn’t be that bad, so I took the risk. But please do belief the reviews as it is really really really BAD
Turns out, we are entitled to a full refund under the 1978 Sale of Goods Act. I have quoted this and told them I’ll seek legal advice
What is the Sale of Goods Act 1978?
The Sale of Goods Act states that goods delivered or sold must be of satisfactory quality and fit for purpose. Fit for purpose means that the goods will provide the benefit or meet the purpose advertised by the seller.
What are my rights under the Sale of Goods Act?
Under The Consumer Rights Act 2015 and The Sale of Goods Act 1979 (for purchases made before 1 October 2015) the law says that any goods you buy must be: Of satisfactory quality; Fit for any particular purpose made known to the seller; and. As described.
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