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"NEVER PURCHSE FROM HAND-TOOLS!
They sent me a knife with stains on the blade that were so bad I could not clean it off. They begrudgingly agreed to exchange it, but they made ME pay for the return shipping on a knife they never checked before they sent. I picked out a knife for the exchange which clearly stated 8 were currently in stock. I even confirmed this with the "staff" and they wrote me back that it was in stock. Here we are, 3 weeks later and I've yet to receive that "in stock" item. I wrote to cancel the order and was told it was special order and it cannot be cancelled. Special order in stock items are a real thing now....I guess...right? So then I try to call to talk to a manager and after getting a voicemail 5 times that was always too full to leave a message, I finally get a call back. Not a manager to apologize and make it right, no a manger to tell me that the original knife I sent back that was stained "wasn't that bad and I should have put a little effort into cleaning off the blade next time before wasting their time and sending it back". So now even after all that I was sent another email....but the person I originally spoke with and was told my knife would ship that day. That was 5 days ago now and the tracking number still says "preshipment label created" but no pickup received by the USPS. STAY AWAY FROM THIS BUNCH OF CON ARTISTS!"