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Camden-Grey Essential Oils
"I have been a Camden Grey customer for many years. I recently complained (this is the first time I've had contact with them) to Camden Grey about signature required by Fed Ex to leave my order. This order was attempted delivery by Fed Ex at 4:30pm at my alternate location (I have 2 locations over an hour apart) on the Friday night of the weekend before July 4th (so a holiday weekend). I really needed these supplies so ended up driving over 3 hours that night to sign the slip as I was working at our other location. But FedEx had put on their tracking "unable to deliver" because nobody was there. I have NEVER had to sign for them previously or had delivery interrupted like this for us not being present to receive from any service. When I explained this to them I did not get a single "Oh that ****, I'm sorry this happened" or "That's a shame, we didn't request signature on our end but still, I'm sorry this happened. In the future do this....." I specifically asked what I did wrong with this order. The answer I got was an explanation how it was not their fault, it evidently was my fault because I couldn't know that my signature was not required since I could not see the slip that was left (even though a slip was left) because the driver did not check the signature required box on the slip. It was not their problem and they evidently did not care in the least when I said I would not be able to continue to order from them if this was how orders were going to be shipped. So good-bye Camden Grey - I work with a LOT of vendors and have had issues with orders over the years with a wide variety of them but have never received such a cold, defensive response. I can handle rude customer service but when she said "we reserve the right to request a signature upon delivery for any shipment and so does FedEx" I was like "Oh forget this - I'm OUT." I need companies who WANT to work with their customers to ensure the shipments are being delivered without a ton of drama - Camden Grey is NOT one of those types of companies."
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