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Backdrop Outlet
"Bought a dark navy blue backdrop and received a very light backdrop. Contacted Backdrop outlet and they insisted that they sent the correct backdrop, even after I sent photos. After agreeing to take it back, they stalled around for about two and a half months with providing the return details. Finally, I was able to return the $250 (w shppg and tax) backdrop with all the correct information on the outside, as instructed (btw, they do not provide shipping costs to return it, that $35 is on you), and then claimed that because it was around Christmas time, the package was lost in their warehouse, but they would find it and take care of it. More stalling, and then silence. No responses from any emails. By the time I figured out that they were not going to honor their end of the deal, the twelve month statute of limitation had gone by so I could not file with the BBB and I was screwed out of close to $300. Crappy backdrop and even worse customer service. Images below; first is what I ordered, second is what I got. I verify that I have documentation to back up all that I say."
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