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Rating 4/10

I ordered a cabinet for my wife's birthday. When it arrived and I unpacked it I found it damaged. The top edge had a dent and the backing board was broken away from the staples that were supposed to hold it in place and the back edge on one side was cracked. Rather than go to the trouble of returning it I re-attached the backing and glued the cracked piece. I was not able to do anything about the top edge. The packaging did not protect all of the edges but even better packaging might not have prevented the majority of damage that seems to have been caused by dropping the carton in shipping.

posted Jan-15-2014

A rep from Wayfair, Wayfair-1,has responded

“We sincerely apologize for the cabinet arriving damaged, especially since it was a gift for your wife. Please respond to this comment if we can be of further assistance. Thank you for your feedback.”

Rating 10/10

Very good experience. Recieved my order within a few days. I submitted a question to customer service and recieved an answer within a few minutes.

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