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Rating 2/10

Refused to fill Epilepsy drug!

My son has Epilepsy and went in to pick up his medication. He didn't have any refills, so was given an emergency supply and was told they would call his Dr to get a refill. He went back in to pick it up and was told the Dr declined the refill. He tried to reason with them saying he could have a seizure and die....the response, "you don't die from seizures and to go to the emergency room if he was worried." He was refused his medication. I spent the night up waiting to see if he was going to have a seizure in his sleep. The next morning I called his physician and she advised they would "NEVER" refuse this type of medication and never received any request for a refill. I called Walgreens with what I had found out and asked them to send it to the other Walgreens and would pick it up there, as I did not want to go back into the store with how mortified I was and how scared the previous evening had been for myself and my son. I went into the other Frisco store and advised who I was. I was confronted by the pharmacy technician who very arrogantly advised in a very loud voice," I TOLD THEM YOU COULD NOT PICK THIS UP for 2 HOURS BECAUSE WE ARE BUSY!!!" I immediately got a manager who then told her to get it filled now! She again pushed back and made a scene in the store....much to my surprise this woman walked right over the store manager and the pharmacist. I ran out of patience and made it clear they would be filling the medicaiton and that my son would meet me here to take it as to avoid more lost time that could put him at more risk. I have put in calls to both stores with no response. I called the corporate office...no concern and no callback. I am now a CVS customer and they filled all my prescriptions on a timely and friendly way............... and will never use Walgreens again. They just plain **** at customer service and corporate does not appear to care. Shame on them and thank the Lord my son did not have a seizure or it would have been a much different conversation. Do not use them.....they don't care and the box store ..........don't care ...................demeanor of their employees is beyond words wrong. It appears from the other reviews I am not alone....Walgreens does not worry however, they know enough will stay that they don't care.

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