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Rating 8/10

Come on NEWEGG!!! Really? This is very disappointing. I just received my order with the packaging ripped and torn. This is clearly an opened item that they sold as being retail / New. This is not the first time this has happened with Newegg. I spend a significant amount of money with them but this is ridiculous. I ordered a sub woofer from them and the package looks like it was opened and re-sealed. Newegg was (admittedly) good at one point and has now since gone down hill. They have the potential to be better but so far I've yet to see it. Additionally I ordered parts for a computer and when I got the motherboard, the package was opened. It seems as though they are taking items they get back and are sending them out as new.

Once the problem was presented to Newegg, the issue was resolved quickly and in a professional manner. I appreciate the level of customer service that I received and I look forward to doing business with Newegg in the future.

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