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valkrider51

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Rating 2/10
1/5

Scratch and dent shaft

I've been or say was a Tower Hobbies customer for over 15 years until recently since they no longer care about the customer especially on the Scratch and dent items. I was missing a major part in one item that I purchased and was told that scratch and dent items are sold as is and I argued that it was not properly described and was told that they do not have the time to waste or resources to accurately describe scratch and dent items and what you get you get ! This is such BS because the item I purchased was described as damaged not missing parts. They said that I could return the item but I had to pay return shipping and I would also lose the two gift certificates that I used to buy the item with . They would not send me the $9 battery I was missing ! This is false advertising so I am going to complain also to the BBB. Ust buy some where's else if you possibly can ! I have spent over $15,000 and the treat me like crap. My business means nothing to this company who sells mostly China products anyways. I have tried to contact someone higher in management other that the person I'm very unhappy with but no such luck. I always get the message they are out of the office .BS


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