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Rating 2/10

I am dissatisfied with justmotorcyclecovers.com. When I purchased my cover I told them it had to fit over 2 saddle bags for my BMW F800GT and that I wanted a complete cover that would reach the ground because I keep it outside. I also informed that I was several weeks away from mounting my saddle bags and they said that if it didn't fit well I could take a picture and return/exchange it. Once the saddle bags were mounted the cover didn't reach the ground and doesn't provide full weather protection. I contacted customer service with a photo and they 1) refused to allow me to exchange it and 2) didn't respond to my 2nd message requesting a deeper conversation with a manager and 3) didn't treat me as a valued customer over the telephone. The product is good, but the return policy, customer service, and willingness to keep customers happy is HORRIBLE.

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