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Rating 2/10

I used to be a regular customer of this company until they send me the wrong item. I promptly returned the incorrect item for a refund, and have been chasing the company now for over 3 months.

I keep getting collection letters and collection phone calls from them demanding the $28 - the cost of the incorrect item received.

I have spoken with well over 10 customer service people at Oriental Trading who are always rude and give different stories. Most say I did not return the item - even though I have a tracking number to prove it was returned. Others say I returned the wrong item. Duh ! of course I did - I was SENT the wrong item, so I returned it. All of the staff get snappy and accuse me and tell me that it is the customer's fault.

Oriental Trading is great as long as you get the correct items you ordered. Yes they have good stock and good prices. But beware that they will accuse you if they send the wrong item. They will hunt you down for months demanding money, even though you have already paid for the merchandise.

To quote one of their customer service people : "we have over 4 million customer and know how to do business". Hmm really ? So you keep customers by harrassing them weekly, and accusing them regularly, even though YOU send the wrong merchandise, YOU cannot keep track of your returns properly, YOU have payment for the item.

Every week a customer service person says 'it is sorted' but the next week I get an angry letter or angry phone call demanding money yet again. I have never once had an apology for all the fuss, or even an apology for sending the wrong item.

I have always been polite, never accused the company of anything, never raised my voice to customer service. But I get snapped at, I get very defensive customer service people, and I get attitude all the time.

So purchase from this company, but hope you do not get the wrong items from them. You will never get an apology for the wrong merchandise, you will not get an apology after accusing you of stealing items, and then will certainly not try and keep your custom.

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