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Never recieved Item

I ordered the item on 12/30/16. On 1/9/17 I contacted them asking when the item would ship. They responded on 1/10/17 that the item would ship that day. However, I was never provided a tracking number and was never notified by UPS, FEDEX or USPS that an item was shipped to me. Between 1/11 - 1/17 I sent multiple emails asking about my item and they have yet to respond. I finally gave up and contacted my bank's fraud department to issue a refund....

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