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defective product // returns held hostage

ordered a defective JL audio DSP , unit would not power despite JL audio technicians trouble shooting methods. after multiple, complicated , lengthy and challenging attempts to return the product to sonic electronix as the, jl audio staff recommended, i found success, so i thought. upon the receipt of my product sonic electronix stated that my unit was not defective that it was a user install error. they stated they will get back to me. 18 days later they contact me stating that they cannot meet their return policy because the unit is not defective and that they will send back my unit to me only when i pay them a 40$ fee for shipping and inspecting. otherwise they stay with my product and I am out $331 . why would anyone pay to receive a defective product when you refuse to fulfill the basic responsibilities of a official authorized seller. In my 10 years of car audio experience i have never experienced such belligerent professionalism. if you find yourself reading this, please avoid a potential disaster, hopefully my bank will be able to help.

SonicElectronix's Avatar
posted Oct-19-2017

A rep from SonicElectronix, SonicElectronix,has responded

“We only request the testing fee when a product returned to us that is in working condition that was deemed defective. This takes up time and money from our warehouse and we need to have a fee in order to recuperate the funds. We will be looking into this and contacting you to resolve. ”

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