“I've always loved Markertek for my AV/Production cabling and equipment needs, and it's a testament to their fulfillment system that up until last week I'd never had to interface with their agents directly. When I did, I was blown away.
Briefly, I ordered some time-sensitive supplies, which Markertek fulfilled and shipped with their usual speed, but which were subsequently lost then misdelivered by the carrier. I worked with the carrier for two days to locate and redeliver the package, with no joy. I then called Markertek and explained the situation, and was floored by the lengths they went to to make it right.
From the kind woman who answered the phone to Nick, the agent who eventually took the case, everyone acted with professionalism, efficiency and with a sense of urgency. My order was re-picked, item availability verified and cross-checked, a replacement item suggested and added for an item that wasn't in stock, then overnighted that day for arrival at 10:20 the next morning.
The real headline here was that this stellar effort was for a small order well under $1000. I'm genuinely impressed by Markertek, and while they were always high on my supplier list, they've now become my top choice. Keep up the good work, folks.”