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DIY Gadget


I've ordered a few things from them in the past few years, and found the service acceptable. Things must have changed dramatically since the last order I made about a year ago. This time an item was missing from the package. I only bought 2 items, so that in itself was bad, but anyone can make a mistake. I contacted support via their website form. It took a day and a half for a response, but they did promise to ship out another one. I had also asked for express shipping since it was their mistake, and I had customers waiting, but they refused, saying it would cost $30. They did not provide tracking info. Sixteen days later I contacted them to ask if item was shipped, because I have not received it. It took two and a half days this time for a response. They said it may be delayed at customs, and it is out of their control. That's understandable. I asked for a tracking number. It took another 2 days for them to tell me that they didn't have one. Eight days after that, I received the item. It came broken. They put a fragile part in a bubble envelope, without any cardboard or box for support. I send yet another message. I have been waiting 2 days for a response, and nothing. I hope they resolve the issue, but next time I will just spend the extra money for original parts, and not the knockoffs they sell.

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