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Rating 10/10

Service after the purchase was very good.

The reviews here on reseller ratings had me visit World Wide Stereo's site. The initial communication with WWS was terrific and I subsequently purchased a 75" QLED Samsung TV from Ira at WWS. When it arrived the delivery company had it laying flat in the truck when it is supposed to be laying vertically. The delivery was brought into the house, I noted how it had been stored in the truck on the delivery invoice. The box was fine but my concerns of how it was laying in the truck was realized when I set up the TV and it had a vertical green line running down the right side of the screen about 2" in. Was the way it was in the truck the reason for the damage? Only technical people would have the answer to that question. The next morning, I sent pictures of the issue to Ira. I followed up with a call but Ira was not available and I spoke with Andrew who informed me I needed to contact Samsung directly. I informed him I did not wish to jump through hoops with Samsung and run the risk of getting a refurbished TV from Samsung as a replacement. Andrew not being helpful was the only negative experience with WWS. I did contact Samsung and the representative was surprised that WWS stereo did not handle this for me. They set up an appointment the following week to come evaluate the TV. A short time later, Jamie from WWS called about my experience purchasing from WWS. After communicating the problem to her she informed me someone from WWS would call me. Shortly thereafter, Ira called me and worked with me to have a new TV sent to me as he had seen the pictures I sent to him. I packed up the damaged TV and about 7 days later after a few calls and e-mails I had the replacement new TV set up to enjoy. I would have titled this service as outstanding had Andrew been more helpful and not send me off to Samsung. I believe anytime a retailer delivers a damaged product they should replace it and not send you off to the manufacturer. Would most customers would agree with this? Thankfully, Jamie initiated the process of the situation with Ira taking charge of the replacement. I was hopeful of making a subsequent purchase from WWS however, the item I was seeking was not in stock and Ira did not have an estimate of when it would be available. As the prices are the same at all authorized retailers customer service could be the buy/do not buy decision. I will recommend any of my family or friends who are looking for electronics to contact Ira directly at WWS. In addition, it was a very nice touch receiving a personal thank you card for the purchase from Ira. Thank you to Ira and Jamie for making my first time experience with WWS ultimately a successful one.

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