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tomslater

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Home Depot

1/5

Horrible Home Depot Customer Service

This has nothing to do with this product, but the customer service provided by Home Depot. DO NOT get windows from home depot. It's been 5 months since we started our project, and they still have not completed the work. They came out the first time to install, and 2 of the windows were the wrong size; not even close -- the installer said like 6" off. They ordered new windows that we had to wait to be installed. No one ever got back to us. Months of emails and phone calls, complaining to the sales person, emails to Customer Care and nothing. 3 months later they finally came back and installed 1 of the 2 windows... the 2nd one? Wrong size again. Now 2 more more months and I'm again emailing and calling, leaving messages with the installers, pleading with the sales person, emailing customer service. Nothing. Project still not completed. It's obvious that they received their money and so don't care about completing our project or doing what was promised to us.


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