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tk2018

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1/5

Unethical Practices and Terrible Customer Service (CSR Hung Up on Me!)

I purchased an Asus gaming laptop from ANTOnline through one of the marketplaces they sell on for x amount. A few days passed and I received a reply from them as follows:

"This is a special order item that ships straight from the manufacturer. We sent them the order on the order day and they normally ship within a few days. This time they sent us and email saying they were backlogged with orders and had a 1 week delay. Now they are saying 4 weeks, maybe longer. Better to cancel if time sensitive? [name blocked for privacy], Support Manager"

I replied to the support manager's message telling them I would still like the product despite the wait and to honor the price paid. After all, they were asking me whether or not I wanted to cancel or not. Well, it turned out what they told me was a COMPLETE LIE. They turned around and raised the price by $300! As of this writing, they still have the same product on sale for the higher price! The way this particular marketplace works is that they give sellers a preset number of days to fulfill the order. If the order exceeds that time limit, the order will cancel out. The objective of setting order timeouts is so that marketplace sellers can uphold a similar level of commitment as the marketplace themselves, but they used it to their advantage to cancel the order and try to sell the laptop for a higher price.

Further contact with them through email and phone was hopeless. When I called, they promised an email back with a resolution within 48 hours. Nobody contacted me... I followed up and upon politely asking for a manager, the CSR hung up on me. Unbelievable!

In conclusion, based on my experience ANTOnline is an unethical company that is unable to honor their mistakes and shows no respect to customers. I will not be doing business with them again.


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