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Signature Hardware


Quality Control an issue

I ordered an external standing faucet for a tub. The shipment had no instructions included. The installation was completed by a licensed plumber. The faucet leaked at the handle where one would turn it on. I called Signature support and they determined the cartridge to be bad and would ship a new one, to arrive in one week. It arrived after two weeks. Since it was not the plumber's fault, I had to pay for the return visit to have the faucet system completely disassembled (from the water supply as well) to repair. I read several other reviews and it seems that there is a quality control issue here that needs to be addressed. Signature didn't offer any compensation for having to pay the plumber twice. In addition, the instructions for repairing they emailed were incomplete and incorrect. You'd think that spending over $500 would lend to better quality.

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