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Rating 2/10

I attempted to order from this company on 11 Jan 11. They accepted my order and my payment on 11 Jan 11 and advertised shipping within 24-48 hours of payment. On 14 Jan 11 I inquired about the tracking number - nothing. After several emails and phone calls, they finally shipped "a" item on 18 Jan 11.
I received the item on 26 Jan 11 (they charged 3 times the actual shipping cost). I open the package and its the wrong phone. I ordered a HTC Desire HD and they shipped a HTC HD7. I notified them that they shipped the wrong phone to me and they stated that it is basically the same phone and everybody else that had ordered the Desire HD but received the HD7 was happy with what they got. Sorry to say but I am not everyone else and I prefer to receive the product that I order not something completely different and $50. less than what I paid.
I had a bad feeling about them; therefore, I notified my Credit Card company and placed a dispute against them. On 10 Feb 11, they (Neo) promised an immediate (11 Feb 11) refund if I dropped the dispute. I did as he asked and thought I would give it until 14 Feb 11 to show up - nothing. I called and they said they had not done anything yet because they were waiting on their merchant ... ???? ... they are the merchant. He again stated that the refund would show on my account within 12 hours maximum.
I checked again on 15 Feb 11 with my Credit Card company and nothing. I attempted to call, but the phone would only ring or I would be hung-up on. They do not answer any emails either.
The dispute is once again active with my Credit Card company and a complaint has been filed with the Better Business Bureau.
I cannot say if they are a scam outfit, but I can say they offer fraudulent advertising, perform bait and switch tactics, delayed and over-priced shipping, and a lack of integrity.
The one positive note is that Neo was courteous.
Beware of this company if dealing with them online.

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