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Rating 2/10

I placed my order on March 21, 2012, expedited 2-5 day shipment. Today is April 6, 2012. Contacted ValoreBooks customer servicevia email on March 26th, twice, and March 28. Was told to wait until the ship window closed on March 30th. At that point it didn't matter because I had a class assignments due on March 30th, so I got instructions regarding the return policy. The only way to get a refund is if you return the books to the seller, but they never arrived. In fact, I never received any sort of confirmation from the seller. I did receive a return address, though. Its a large house in Clearwater, Florida. Understand that Valore Books has no control over its own supply chain. You get what you get, and it's not Valore's fault. I ended up doing a chargeback with the bank and cancelled the debit card number. Was credited the full amount and will receive a new debit card. Screw them. You can see the return address for Superbookseller123 here: http://www.bing.com/maps/?FORM=Z9LH4#Y3A9bm5xZmowODNwZDZwJmx2bD0yMiZzdHk9dH5ibG9ja0lEfjAwMDAwMjAwMzIwMjMzfnN0cmVldFNpZGV+cn5waXhlbE9mZnNldH43OTQ0

posted Apr-09-2012

A rep from ValoreBooks.com, valorebooks.com,has responded

“Hello tech.rjmarce1,

Thank you for leaving the feedback regarding the order. I apologize that you experienced troubles with the order. I have contacted you through our company email, and am working on a proper resoulution to the order now.

However I would like extend a sincery apology as Valore appreciates you as a customer, and we take it seriously when troubles arise. Again I will be in contact with you shortly.


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